Hours & Frequently Asked Questions

Need heating, cooling, or plumbing services in San Antonio or nearby cities like Universal City and Seguin? Call A&A Plumbing, Heating, and Cooling with all your questions and schedule service!

Welcome to A&A Plumbing, Heating, and Cooling's FAQ page! We're here to answer your most common questions about our services in San Antonio, TX, and the surrounding areas.

Our team remains dedicated to providing every customer with honest, professional, personalized service. If you have more questions or need our services, don't hesitate to call us at 210-566-2665.

Trustworthy Technicians - A&A Plumbing, Heating, and Cooling
Hours of Operation

When you need an plumbing expert in San Antonio, call A&A Plumbing, Heating, and Cooling. Our experts have been providing quality service for over 30 years from Mondays to Fridays.

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Customer Service Representative - A&A Plumbing, Heating, and Cooling
Phone & Chat Hours

You can trust that we'll be there when you need us. Our team answers the phone during hours listed below, but after those times your call will still get answered by our representative!

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Fully Stocked Company Trucks - A&A Plumbing, Heating, and Cooling
San Antonio Service Areas

We pride ourselves on serving San Antonio and the surrounding areas with fair prices, integrity and honesty. To see the full list of our areas, click here!

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Frequently Asked Questions (FAQ)

If you call after hours during the week Monday-Friday before 8:00AM or after 5:00PM your call is transferred to our after hours phone service. The representative will take your information and take notes on the reason for your call. They will then get a hold of the technicians or manager on call, who will then call you back to confirm a time they will arrive. If you call on Saturday between 8:00AM-5:00PM, our on call CSR will answer your call. After 5:00PM your call is transferred to our after hours phone service. They will then get a hold of the technicians or manager on call, who will then call you back with a time they can arrive.
You will pay a little more to get a technician to your home after hours but they do not charge more for the work you want them to perform. Our prices come directly from our pricing guide; therefore, we do not have a different set of prices for work performed in the evening or on weekends.
Sundays are a time that we have promised our employees to keep sacred. We give them this day to spend with their families without having to worry about being called away for work. Many of our employees use this time to recharge, observe a religious day or just unwind.
We are closed on Sundays and our technicians don’t run calls on Sundays. If you call in, your information will be collected and you will receive a call on Monday morning as soon as we are in the office.
We are happy to honor any warranty on our work or equipment. If you have an issue that you feel is still covered under warranty, please call us.
If there is an issue you believe to be under warranty that can’t wait until Monday, please call another company to fix your issue. If you have to pay for work that is under warranty from A&A Plumbing, Heating, and Cooling, we will reimburse you the cost of the repairs that were made on Sunday up to $250. Contact us Monday and a manager can help you submit your invoice for reimbursement.
We are closed Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas. Any warranty issues will be handled the same way we handle Sundays.
One way to repair a plumbing leak is to use a sealant. You can buy sealants at most hardware stores. Another way to repair a plumbing leak is to use pipe tape. Pipe tape is a type of tape that is designed to seal leaks in pipes. You can buy pipe tape at most hardware stores or online. If you are unable to fix the plumbing leak yourself, you may need to hire a plumber to do it for you.
Drains should be professionally cleaned every 3-6 months, depending on the amount of usage and the type of material the drain is made of. It's important to have your drains professionally cleaned because a build-up of dirt, grease, and hair can cause clogs that lead to backups and serious plumbing problems.
Hydro jetting is a process of clearing debris and blockages from your pipes using high-pressure water. It's an extremely effective way to clear your pipes, and it can be used on all types of plumbing, including sewer and storm drains. Hydro jetting is also safe for your pipes and won't damage them like some other methods of pipe cleaning can.
When you choose A&A Plumbing, Heating, and Cooling for your AC installation in San Antonio, TX, you can expect a comprehensive service that includes:
  • Assistance in Selecting the Right Unit: We help you find the perfect cooling unit for your home, considering factors like size, climate, energy efficiency goals, and budget.
  • Professional Installation: Our skilled technicians will install your air conditioning unit efficiently, ensuring it's up and running before the summer heat intensifies.
  • System Testing: After installation, we conduct thorough testing to ensure your air conditioner functions correctly and efficiently.
For homes in Bexar County, the choice between ductless and central air conditioning depends on your specific needs:
  • Ductless AC systems are energy-efficient and offer individual temperature control for each room. They are ideal for smaller homes or specific areas needing cooling.
  • Central AC systems are suitable for larger homes, providing uniform cooling throughout. They are less visible and can be more affordable if ductwork is already in place.
To make the best decision for your home, call our A&A Plumbing, Heating, and Cooling team for a personalized consultation. Our experts will assess your home's layout, cooling needs, and budget to recommend the most suitable cooling system.
If your air conditioner in Greater San Antonio, TX, isn't blowing cold air, it could be due to:
  • Low or Leaking Refrigerant: A common issue that reduces cooling efficiency.
  • Dirty Filters: Clogged filters restrict airflow, affecting performance.
  • Thermostat Issues: Incorrect settings can disrupt communication with your air conditioning unit.
  • Clogged or Blocked Registers: Ensure nothing obstructs your air conditioner's airflow.
If your thermostat is on, but there's no heat, it could be due to:
  • Dirty Air Filters: A clogged filter can restrict airflow, causing the furnace to overheat and shut down.
  • Gas Supply Issues: Ensure the gas valve is open and there's no interruption in your gas service.
  • Electrical Problems: Check for tripped breakers or turned-off power switches.
If your furnace in Greater San Antonio, TX, is blowing cold air, it's wise to turn it off and contact a professional. This could indicate issues like overheating or a malfunctioning compressor requiring expert attention.
Signs your mini-split is low on Freon include:
  • Frozen Condenser Coils: It indicates heat insulation issues due to low refrigerant.
  • Liquid Dripping Sounds: This could indicate refrigerant turning into liquid.
  • Reduced Cooling Efficiency: The air may not feel as cool as usual.